4. Can I ask for an extension of my repayment due date?
You cannot extend your repayment due date for Premier+ and Sakti+ (cash installment with 3 - 6 months tenure) and also for Flexi (short term with 10-30 days tenure) loans. However, for Fast+ (short-term loan with 10 to 30 days tenure), you can extend your loan up to 2 times. As for Sakti loans (short-term loan with 10-30 days tenure), you can extend your loan up to 1 time. For other short-term loans (Flexi & Aman), you cannot extend your loan for that product.
To qualify for the loan extension, you need to pay the minimum (or more) amount as shown in your app’s Home screen. After successfully repaying the amount (payment received and confirmed by our system), you will receive in-app notifications that will bring you back into the app where you will see the “Extend” button on Loan screen (please wait 5 - 10 minutes after you have received successful payment notification before the button appears). Tap on it to see the details of your loan extension, then “Accept” it in order to activate your loan extension.